Shipping & Returns

This page explains how online orders from State Street Brats (“State Street Brats,” “we,” “us,” or “our”) are shipped and what our return policy is. It applies to orders placed through this website. By placing an order, you agree to the terms on this page, together with our Terms of Use.

Two quick things up front: perishable food is made to order and cannot be returned, and we do not ship alcohol. The details follow.

1. What this covers

This policy covers physical products we ship — our bratwurst and other food items, merchandise, and similar goods purchased online. It does not cover in-restaurant purchases, catering, on-site pickup, or orders placed through third-party platforms (for example, off-site ordering or delivery services), which are governed by those providers’ own terms. Local pickup and delivery handled by a third party are subject to that service’s policies, not this one.

2. What we ship (and what we don’t)

We ship our signature bratwurst and select food items, along with merchandise such as apparel and barware, subject to availability. Some items are seasonal or made in limited quantities and may sell out.

We do not ship alcohol. Beer and other alcoholic beverages are available only on premises, to guests of legal drinking age with valid identification. Nothing on this site is an offer to sell or ship alcohol, and any reference to beer or cocktails refers to our in-house service only.

Product images, descriptions, weights, and counts are provided for general reference and may vary slightly. We reserve the right to limit quantities, correct errors, and refuse or cancel any order at our discretion, including after an order has been placed.

3. Where we ship

We ship within the continental United States (the lower 48 states). Because our food ships cold, some destinations and transit times may be unavailable for perishable items even when merchandise can be shipped there. Available shipping options and any destination limits are shown at checkout.

4. Processing & transit times

Orders are processed on business days (excluding weekends and holidays). Perishable food orders are scheduled and shipped so they travel cold — this often means they ship early in the week and may not ship the same day they are placed.

Any delivery dates or transit estimates shown at checkout or in confirmation emails are estimates only and are not guaranteed. Carrier delays, weather, high-volume periods, and incorrect or incomplete addresses can affect delivery, and those delays are outside our control.

5. Perishable food & cold shipping

Perishable items are packed with insulation and a coolant (such as gel packs) sufficient for the expected transit window. It is normal for coolant to be partially or fully thawed on arrival; that alone does not mean the product is unsafe. Food shipped cold is intended to be refrigerated or frozen promptly on delivery and handled according to any instructions included with the order.

Because safe handling depends on prompt delivery and refrigeration, please choose a shipping option appropriate to your location and arrange to receive and refrigerate perishable orders promptly. We are not responsible for product condition affected by a delivery delay, a refused or undeliverable shipment, an incorrect address, or a package left unrefrigerated after delivery. If you have any doubt about the safety of a food item, do not consume it — contact us (see below).

6. Shipping costs

Shipping charges are calculated at checkout based on the items, destination, and the shipping method selected, and are shown before you place your order. Cold-shipped food may carry higher shipping costs than merchandise because of expedited transit and packaging. Shipping charges are generally non-refundable except where required by law or where we determine, in our discretion, that a refund is warranted (for example, our error).

7. Delivery & risk of loss

You are responsible for providing a complete, accurate shipping address and for ensuring someone is available to receive perishable shipments. Risk of loss and title pass to you when we hand the order to the carrier. If a package is returned to us as undeliverable due to an incorrect address, a refused delivery, or a failure to receive it, perishable contents cannot be reshipped or refunded, and reshipment of non-perishable items may require additional shipping charges.

8. Damaged, wrong, or missing items

We want your order to arrive right. If an item arrives damaged, is incorrect, or is missing, contact us within 48 hours of delivery with your order number and photographs of the item and packaging. For perishable food, prompt notice with photos is required because we cannot inspect a returned food product.

Where we determine a problem was our error or occurred in transit, our remedy — a replacement, a refund, or store credit — is provided at our discretion and is your sole and exclusive remedy. We may require photos or other information to evaluate a claim, and we may decline claims that fall outside the notice window or that we are unable to verify.

9. Returns — food & drink

For food-safety reasons, perishable and consumable food items are final sale and cannot be returned, exchanged, or refunded once shipped, except in the limited damaged/wrong-item situations described above. Please do not ship food back to us; we cannot accept it. This does not affect any rights you may have under applicable law that cannot be waived.

10. Returns & exchanges — merchandise

Unworn, unwashed, unused merchandise in its original condition and packaging may be eligible for return or exchange within 30 days of delivery. To start a return, contact us first for instructions and any required authorization — returns sent without authorization may not be accepted.

The following are not returnable: perishable food and drink; gift cards; clearance or final-sale items; personalized or made-to-order items; and items not in original, resalable condition. We reserve the right to refuse a return that does not meet these conditions or to adjust a refund to reflect the condition of a returned item.

11. Gift cards

Gift cards are not returnable or refundable and cannot be redeemed for cash except where required by law.

12. Order changes & cancellations

We begin preparing orders quickly, so we cannot guarantee that a change or cancellation can be made after an order is placed. If you need to change or cancel, contact us as soon as possible and we will try to help, but once an order has been prepared or shipped — especially a perishable order — it cannot be changed, canceled, or refunded except as described in this policy. We may cancel an order at our discretion (for example, suspected fraud, pricing or stock errors, or an undeliverable destination) and will refund any amount charged for a canceled order.

13. Refunds

When a refund is due, we issue it to the original payment method. It may take several business days for your bank or card issuer to post the refund after we process it. Refunds, replacements, or store credit provided under this policy are at our discretion and, except where the law provides otherwise, are your sole remedy for any issue with a shipped order. This policy, and any dispute relating to it, is governed by the laws of the State of Wisconsin, and venue lies in Dane County, Wisconsin.

14. How to contact us

For help with a shipment, a damaged or incorrect item, or a return, contact us with your order number: